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To establish a Call line, in the Groups admin center, expand, choose, and after that choose. Type a name for the Call queue in package at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to add a resource represent this Call queue.

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Select the button next to the resource account you wish to assign to this Call queue. At the bottom of the pane, pick the button. If you need to create a resource account: Under, pick the button to include a resource account for this Call line. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Key in a detailed. Agents see this name when a call is provided to them. Key in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, choose the button. Representatives see the resource account name when they get an inbound call.

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Appoint outgoing caller ID numbers for the agents by specifying one or more resource accounts with a phone number. Representatives can choose which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, agents can utilize their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you desire to allow representatives to use for outgoing caller ID purposes. Select the button next to the resource account with a designated contact number. Select the button at the bottom of the pane. If you don't have a resource account with an assigned phone number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Type in a detailed. Agents see this name when a call is provided to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you've developed this new resource represent calling ID, you'll still need to: Pick a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you enable them. As soon as you've selected a language, choose the button at the bottom of the page. Specify if you desire to play a greeting to callers when they get here in the line.

The uploaded recording can be no larger than 5 MB. If you select, the system reads the text that you type (as much as 1000 characters) when the Call line responds to a call. Keep in mind When utilizing Text to Speech, the text should be gone into in the language selected for the Call line.

Teams offers default music to callers while they are on hold in a line. The default music supplied in Groups Call lines is free of any royalties payable by your company. If you wish to play a specific audio file, pick and publish an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all necessary rights and consents to utilize any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound results, audio, brand names, names, and other material in the audio file from all relevant rights holders, which might include artists, stars, performers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other parties who own, control or accredit the music copyrights, sound effects, audio and other intellectual property rights.

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Review the requirements for including representatives to a Call line. You can amount to 200 representatives via a Teams channel. You must belong to the group or the developer or owner of the channel to include a channel to the line. To utilize a Groups channel to handle the queue: Select the radio button and select (overflow call handling).

Select the channel that you wish to use (just basic channels are fully supported) and choose. The following customers are supported when utilizing a Groups channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac client Note If you use this choice, it can use up to 24 hr for the Call queue to be totally operational.

You can amount to 20 agents individually and as much as 200 representatives via groups. If you wish to add private users or groups to the queue: Select the radio button. To to the line: Select, look for the user, choose, and then select. To to the queue: Select, search for the group, select, and then select.

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Note New users contributed to a group can use up to 8 hours for their first call to arrive. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call queue. Essential Understood concern: Assigning personal channels to Call queues When using a personal channel calls will be dispersed to all members of the team even if the personal channel only has a subset of group members.

minimizes the amount of time it considers a caller to be linked to an agent after the representative accepts the call. For conference mode to work, representatives in the Call queue must use among the following clients: The newest version of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Teams, Just mode. Representatives who do not meet the requirements aren't included in the call routing list. We recommend allowing conference mode for your Call queues if your agents are using compatible clients (overflow virtual receptionist). Suggestion Setting to is the advised setting. overflow call answering. As soon as you've selected your call answering alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is required if Teams users need to consult/transfer calls with Call queues. Agents may hear the configured music on hold in queue for as much as 2 seconds when very first signing up with the call.

If you require to utilize Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the mix of and isn't supported. If you need to utilize, select,, or as the.

When utilizing and when there are less employs queue than available representatives, just the first 2 longest idle representatives will be presented with calls from the queue. When using, there may be times when a representative gets a call from the line soon after becoming unavailable, or a brief delay in receiving a call from the line after appearing.